Digital Transformation in Insurance: Areas to Consider when Digitizing the Claims Function
As attackers continue to hunt for customers, insurance companies should integrate digital technologies into their operations. Digitizing the claims function in the insurance industry holds great potential. Digital transformation in insurance is about becoming a customer-centric, digitally enabled organization that excels in efficiency, effectiveness, and customer experience. This post examines the major issues that insurance companies must consider in terms of claims transformation: Data and Analytics Insurance companies have been aware of data and analytics to the claims function. However, these days, they should consider how new data sources can help make their claims operations more accurate and efficient. For instance, location-based and social media platforms can provide them opport
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